Refund policy

Last Updated: 24 February 2026

At Elanmo, we strive to ensure customer satisfaction for all orders placed through our store. As a global dropshipping business, products are shipped directly from our suppliers to customers worldwide.

RETURNS

We accept returns under the following conditions:

• Items must be unused, unworn, and in original condition
• Items must be returned in original packaging
• Return request must be made within 7–14 days of delivery (depending on product category)
• Proof of purchase is required

Non-returnable items include:

• Custom or personalized items
• Perishable goods
• Opened hygiene-sensitive items
• Clearance or final sale items

To request a return, contact us at:
Email: contactelanmo@gmail.com
Phone: +91 8585958895

Please include your order number, product name, reason for return, and photos if the item is damaged or incorrect.

Returns must be approved before shipping. Do not send items without confirmation.

RETURN SHIPPING

• Returns are handled by the seller/supplier
• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
• We recommend using tracked shipping

Official correspondence address:

Elanmo
FIRST FLOOR, 13/30, DAKSHINPURI EXTN.
Dakshinpuri, New Delhi, South Delhi
Delhi, 110062
India

Note: The actual return warehouse may differ depending on supplier instructions.

REFUNDS

• Refunds are processed within 5–10 business days after inspection
• Refunds are issued to the original payment method
• Shipping fees are non-refundable unless due to our error

If you have not received your refund, please check with your payment provider before contacting us.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the product and packaging

We will arrange a replacement or full refund.

ORDER CANCELLATION

Orders may be cancelled within 12 hours of placement. After processing or shipment, cancellation may not be possible.